Determining Safety with a Casino.com Review

Casino.com has much more going for it than just one of the most popular domain names of all time. It is also one of the largest online venues in the world. Belonging to the ONISAC Company, the venue is available in more than 40 languages although it has only been in business since 2007. The following Casino.com review will help Canadian players decide whether or not this is a venue that they will truly - and safely - enjoy.

The Selling Points

As far as safety is concerned, this venue is licensed in Gibraltar and all of the terms and conditions that dictate bonus structures and payouts are completely transparent. While many casinos only offer toll-free telephone support in one or two countries, this one makes phone agents available in more than a dozen. The bonus itself is quite large and tops out at $3,200, as well. However, despite all of this information that seems to work in the venue's favor, there are still plenty of people out there who are concerned that everything being offered here is no more than a scam.

Transparency Explained

Transparency should always be the focus of any Casino.com review since this is where the venue truly excels. From the start, the venue is up-front about its verification procedures which are necessary for ensuring that all payouts occur without any fraud or theft. This process takes up to 72 hours, though it generally goes much faster. Once the verification is complete, another 92-hour waiting period commences during which players can cancel their payout requests. Finally, after the waiting period, the timeframe it takes to process transactions varies based upon the chosen method. Neteller and Moneybookers transactions are the fastest and process in one to two days following the waiting period.

Free Play Option

In order to play any title at this venue, individuals must first register their accounts. This is a relatively simple process as it only involves filling out a few fields with basic information. Once this has been completed, users have the option to try out everything on offer in what is called 'practice mode'. Here, there is no risk at all because a deposit isn't necessary. However, there are no real-cash winnings to be had, either. The real benefit to this is the ability to get to know the venue, the titles, the structure and the layout prior to ever making a single payment - and this is something that not every venue can offer.

Customer Service

As stated previously, this venue does offer up plenty in the way of customer service in many different languages. However, the Casino.com review in this aspect isn't all positive. Wait times vary during peak times in different countries, and some people have reported waiting on hold for more than 15 minutes. The agents are friendly here, but they seem to have some difficulty in answering questions right away. Despite this, after a few minutes of searching through information, the agents can deliver solid, friendly answers to almost any question imaginable whether it is about a particular game, a bonus offer or even the terms and conditions.

Promotions

Again, the bonus offer here is maxed out at $3,200 but is delivered to customers over a series of several payments. The first deposit is doubled up to a maximum of $400 and then there is a series of seven more 25% matches of up to $400 each. Although few people will be able to take advantage of this offer in full, the ability to do so over the course of several payments makes it more valuable to middle-class consumers. Only the first offer can be withdrawn, though; the seven 25% matches will only be paid out as winnings and will remain in the account until they are spent.

Overall Opinion

Overall, this Casino.com review is quite positive in nature. This is a safe and exciting place to enjoy hundreds of different titles from well-known providers, and Canadian players will feel right at home whether they speak English or French. The only real drawback to the venue is the time it takes to get questions answered through the support department, but with all of the other positive notes, this is easily overlooked. The casino goes to great lengths to protect its players and to make sure that they have all of the information they need up front. This says a lot about their reputation and it is expected that they will be around for many years to come.